Taxamba Support Hub

Help Center & FAQs

Search our knowledge base or browse frequently asked questions about tax filing, e-filing, and document imports.

How does the AI document OCR parser work?

Upload a PDF or image of your W-2 or 1099 form. Our vision model parses the form boxes (Box 1 wages, Box 2 federal tax withheld, etc.) and maps them directly into your Form 1040 line items.

Can I file my state return with Taxamba?

Yes! Taxamba supports state tax returns for all 50 states, including income tax states and non-income tax states.

What is the IRS e-file acknowledgment timeframe?

Once transmitted, the IRS usually accepts or rejects e-filed returns within 24 to 48 hours. You will receive an instant email and SMS alert.

How does Taxamba protect my Social Security Number?

All PII fields including SSNs and EINs are encrypted at rest using AES-256 bit encryption key management compliance with IRS Pub 4557.